That’s right, that’s me: Kate O’Neill, cover girl

I’m a cover girl! OK, so it’s in the nameplate of a mid-market business newspaper, and not the cover of, like, Vogue or Glamour or Fast Company or even Cat Fancy, but my mom and the maintenance guy in our office building and everyone on the [meta]marketer team are all pretty psyched anyway.

For the second time, the Nashville Business Journal has run with my photo on the top of the front page, and this time they printed a full-page executive profile.

Kate's executive profile in the Nashville Business Journal

Kate’s executive profile in the Nashville Business Journal

Here’s the link to the digital edition. I won’t quote the whole thing here because that wouldn’t be, you know, fair or legal or whatever, but here are a few excerpts you might enjoy:

What single thing makes your organization stand out? We are committed to the ideas that a disciplined approach to measurable and meaningful marketing drives accountability, and that business data by-and-large represents the real interests and needs of people. The marriage of those concepts can lead to powerful opportunities to create outstanding customer experiences and return strong profit.

Organization or company other than your own that you most admire? Netflix. I appreciated when I worked there but have grown to appreciate even more how well-run that company was. We all knew a single metric we were focused on hitting, and every department had a metric that influenced the company-level one, and each individual had his or her own metric as well. It was a great example of using visibility and transparency to get everyone running in the same direction.

What do you do to relieve stress? I probably ought to say something dignified like “go for a hike in the woods,” but a more honest answer is: post non sequiturs about cats and beer on Twitter.

What does your organization have in the works for 2013? We’re focusing on developing content out of the work we’ve done over the past four years, and getting [it] in front of a broader audience.

By the way, one of the ways we’re doing that is by creating one of our most-requested programs: a series of educational seminars and workshops for people who want to get better at marketing. The first of those is coming up on Wednesday, June 19th and is, again by popular request, actually geared toward entrepreneurs, business owners, and other folks who aren’t marketers who find themselves doing marketing anyway: Smarter Marketing for Non-Marketers. There’s still some room; maybe we’ll see you there.

We’ve got a whole lot more in the works. We’d encourage you to subscribe to our mailing list (that’s a link to the full form, or you can just enter your email below) so you can find out about upcoming events. Don’t worry: we’re all about being respectful marketers, so we won’t overwhelm your inbox with junk you don’t care about. And we promise not to send too many non sequiturs about cats and beer. That’s what Twitter is for.


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Pubcon New Orleans 2013: Marketing Optimization is Getting Attention

I just got back from Pubcon in New Orleans. If you’ve never been to a conference geared at Internet marketing ninjas, allow me to paint a picture. Many of the conversations involve the finer points of Google’s latest algorithm tweak, or whether having any paid links at all is inherently bad, or comparisons of hosting services that are particularly adept at serving WordPress sites. It’s geeky stuff, but “geeky” in a way that deals primarily with promoting content and brands so that they have the greatest opportunity to generate sales, not “geeky” as so often describes issues around software-level code or the (to me) dizzying world of hardware and networks. In other words, the subject matter expertise is an odd-duck intersection of web technologies in a broad sense, user experience and interaction metaphors, copywriting and persuasion skills, and core business fundamentals.

So it’s no wonder these conferences draw such a colorful crowd.

Pubcon has largely grown up around search marketers, served with a generous side of affiliate marketers. But more and more lately, analytics and marketing optimization content has been slated on the agenda coming from folks like myself, Tim Ash of SiteTuners and Conversion Conference, Andy Beal of Marketing Pilgrim and Trackur, Adam Proehl of NordicClick Interactive, Brad Geddes of Certified Knowledge, and Janet Driscoll Miller of Search Mojo, just to name a few.

I thoroughly enjoyed speaking on a Conversion and Landing Page Optimization panel with Brad Geddes and Tim Ash, who are truly some of the leading experts in these topics. Brad addressed improvements that could be made on even average websites and landing pages. He showed an example where merely highlighting a phone number in yellow increased conversion considerably. Tim talked about the irrational brain and how to use knowledge of it to improve your calls to action and overall design. I particularly enjoyed his “brain funnel” illustration spoofing the traditional metaphor of sales and marketing and pointing out that the real marketing process has to progress through the brain stem to the limbic system to the neo-cortex.

The focus of my talk was on how to think about marketing optimization in an incremental way so that it can scale with your organization. I used “cat wings” as an example of a product the market would have no prior knowledge of or existing demand for, so that you have to start from documenting your assumptions and hypotheses, and test those to understand what’s going to work. The slides from my presentation are below.

It’s exciting to see marketing analytics, marketing optimization, and marketing intelligence as a whole come along and develop acceptance in the Internet marketing community. I’ve been speaking about these topics for years, and the audience definitely seems to be getting savvier based on the questions they ask and the follow-up discussions we have.

Meanwhile, though, for marketers out there struggling with making marketing more effective, take heart: it’s not difficult to develop sophistication in marketing practices; it just takes awareness and intention to follow a process that will lead to insight, the discipline to repeat the steps and refine them, and then the good sense to use the insights you gain to improve your marketing overall.

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What are you learning?

I spoke this morning at a Williamson County Chamber of Commerce event on a marketing and PR panel with Keith Miles, partner at McNeely Pigott & Fox Public Relations and Mark Cleveland, CEO of Swiftwick Socks, with Dan Ryan of Ryan Search & Consulting as moderator.

panoramic shot of Williamson County Chamber of Commerce event on 4/5/13 at E|SPACES Cool Springs

panoramic shot by Matt Largen of the standing-room-only crowd at the Williamson County Chamber of Commerce event on 4/5/13 at E|SPACES Cool Springs

During the wrap up, Mark drew down a challenge to me and Keith to publish what we are reading, or what our current sources of learning are.

Since [meta]marketer is all about getting smarter, I am totally down with this challenge. As someone who regularly bites off more reading than I can chew, I’m a little nervous about revealing just how insane I am when it comes to the number of books I am ever “currently reading” at any one time.

It’s funny and: if you saw the foreboding stack of books on my bedside table, you would laugh. (In fact, here’s a fairly recent photo I posted to my Facebook profile of that stack. If you’re a book junkie like me, you will not be surprised to learn that it has only grown since then.)

And then there are all the e-books. Oh, I’m not kidding, it’s embarassing.

Anyway, here are a few of those:

So that’s enough confession about me and my craziness. What are YOU reading to make you think?

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Why the CMO Needs to Care About Tech Talent

The Nashville Area Chamber of Commerce recently launched an initiative called WorkIT Nashville, aimed at recruiting technology talent from other markets. (You can even see my smiling mug on the “contact” page.)

WorkIT Nashville logo

Fine. But let’s say you’re a VP of marketing at a B2B company based in the Chicago area. What do Nashville’s tech talent recruitment efforts have to do with you?

Plenty. Because the line between marketing and technology is increasingly blurry. In organizations all over the world, marketing groups are starting to use more and more technologies that require geeks (I use that term fondly; my own geek quotient is high) to understand and run them. The world [meta]marketer lives in – that of marketing intelligence and insights, powered by analytics and optimization – is a hybrid world. We rely on classic marketing skills, like good instincts about audience segmentation and relevant messaging, but even more on technological skills, like data analysis, A/B and multivariate testing, on-page factors for SEO, and so on.

These latter skills are not typically taught alongside the four P’s in marketing classes (although I’m game to discuss whether they ought to be). And if you’re a marketing leader, that should make you a little nervous.

Every business generates tremendous amounts of data in day-to-day transactions with customers. The table stakes for competing in this accelerating marketplace are the abilities to identify and enhance effective marketing efforts, phase out or adjust efforts that prove ineffective, and build up business intelligence and customer insights incrementally over time.

The skills it takes to do all of that are increasingly valuable and still rare. To remain competitive and relevant, marketing leaders need to embrace the growing role of technology in helping to build relevant and responsive relationships with customers. Initiatives like the Nashville Chamber program, as a high-profile acknowledgement that technology talent is increasingly powering the economy, should serve as a wake-up call to any marketing executive who isn’t yet up to speed with the growing importance of data and tech tools in marketing.

It’s a data-driven world. The savviest marketers are either recruiting geeks or becoming them. (Or hiring companies full of ‘em, like ours.) One way or the other, marketing and technology have got to be best friends, or the trends will slip away from you faster than you can tweet about your lunch.

Short version: meet the new marketing. It’s like the old marketing, except geekier.

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Social Media Beyond Marketing: The HR Implication

Last week, Jennifer Way of Way Solutions and I were invited to speak at the West Tennessee SHRM (Society for Human Resource Management) Human Resources & Employment Law 2012 Spring Conference. Our topic was “Highlighters, Candy Bars, & Microphones: A New View of Social Media for HR.”

The gist of what we had to say was that although human resources departments often seem to fear and loathe social media (and a poll of the room confirmed it!) because so much can go wrong there. But in a well-aligned organization, the message in social media can be a powerful recruitment and retention tool, on both the talent and the customer sides. That’s two dimensions by two dimensions for ROI recovery — four places where you can go digging for dollars back on your investment in getting the message right. That’s a lot of potential reward. We point out that in order to align, you need focus. But once you have that focus, and you create alignment, then the power of amplification is on your side, not against you.

Our slides are below, saved on Slideshare.net. You won’t get the full thrust of the narrative from just the slides, but I’m curious to hear your thoughts in the comments if you do flip through them. In what companies have you seen the most alignment?

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