Social Media Beyond Marketing: The HR Implication

Last week, Jennifer Way of Way Solutions and I were invited to speak at the West Tennessee SHRM (Society for Human Resource Management) Human Resources & Employment Law 2012 Spring Conference. Our topic was “Highlighters, Candy Bars, & Microphones: A New View of Social Media for HR.”

The gist of what we had to say was that although human resources departments often seem to fear and loathe social media (and a poll of the room confirmed it!) because so much can go wrong there. But in a well-aligned organization, the message in social media can be a powerful recruitment and retention tool, on both the talent and the customer sides. That’s two dimensions by two dimensions for ROI recovery — four places where you can go digging for dollars back on your investment in getting the message right. That’s a lot of potential reward. We point out that in order to align, you need focus. But once you have that focus, and you create alignment, then the power of amplification is on your side, not against you.

Our slides are below, saved on Slideshare.net. You won’t get the full thrust of the narrative from just the slides, but I’m curious to hear your thoughts in the comments if you do flip through them. In what companies have you seen the most alignment?

Posted in business | Leave a comment

10 Chrome Extensions for the Savvy Digital Marketer

Everyone here at [meta]marketer is huge on online productivity. Like the rest of the team, I use a good many web-based tools to help facilitate getting a lot of stuff done. As I was setting up a scheduled tweet, it occurred to me that some of our friends might like to see just what tools we use. I’ll start, and maybe I can convince everyone else to show their browser tools. Maybe.

If you use Chrome, you have the opportunity to set up Chrome Extensions, which are basically like visual bookmarklets: little snippets of Javascript that take what you’re looking at and transform it with contextual relevance for a particular purpose, like sharing to Twitter or posting to your blog. I use a lot of bookmarklets, but I limit the Chrome Extensions I have visible to those which help me get things done nearly every day, and those are the ones shown here:

 

These are:

Evernote

If you’re not already using Evernote, you’re either scrambling to keep up with odds and ends of information scattered everywhere, or you’re using another digital organizing system that may not be as good. What’s great about Evernote is how many ways there are to get tidbits into it, and how many ways you can get stuff you need back out. Besides the Clipper extension and the bookmarklet, they have mobile apps, the ability to send notes by email, integration with lots of other apps, and multi-format note capture (audio, photo, and/or text).

The Clipper Chrome extension enables you to enter some tags and comments and specify a notebook other than the default if you want to, but you can also just quickly save the note (as either the whole page, whatever you have selected, or just the URL) so you can get on with whatever you were really doing and deal with sorting it later. The best part is that notes are indexed and readable text in images is recognized, so even if you’re too busy to go back and sort your notes out, you should still be able to find what you need with a good search.

Clearly by Evernote

Clearly is also by Evernote, and it’s a great way to simplify the formatting of a page so you can reduce visual clutter — and lighten the page footprint so that it takes up less space if you want to save it into Evernote. I use it all the time. My notes in Evernote are so much more streamlined since I got into the habit of clicking this button first, then clicking the little Evernote elephant icon within the Clearly-reformatted page.

bit.ly

We have a custom short link domain: optmz.me (you know, like “optimize me”), and bit.ly allows us easy custom shortening of links for sharing and also provides a high-level but helpful snapshot of how those links are performing in the social channels where they’ve been shared.

HootSuite

If you manage multiple social profiles, it just doesn’t make sense not to have a tool that supports multiple profiles per channel and gives you great tools for listening, participating, and measuring the effectiveness of your presence. Our tool of choice is HootSuite, and this Hootlet extension works beautifully as a time-saver and facilitator of social sharing: click it, and it pops up a small window so you can share whatever you’re looking at to whatever social profile you choose, now or at a scheduled later time.

SEO for Chrome

The starting point on understanding SEO is always user experience: the site should have meaningful, relevant, well-architected content that addresses potential user needs. But to diagnose and understand technical considerations of how a page or site is ranking relative to others, it really helps to know some of the site’s quantifiable characteristics: how many pages are indexed, what’s the PageRank, how many backlinks does it have, both to the site overall and to whatever page you’re currently looking at. This extension is a very handy tool for a quick assessment of those numbers.

SEOmoz

If you want to look a little more closely at the SEO-relevant characteristics of a page or site, the SEOmoz extension digs a bit deeper and provides a look at metadata, configuration settings, and other attributes that can affect rankings.

BuiltWith

It happens surprisingly often that I sit in meetings with prospects and ask about what technologies their website is built with, and the answer is “I don’t know.” Fortunately, I can pull up the prospect’s website, click the “bw” button, and have a pretty darned good list of platforms and tools so that we can move into the next level of detail about what it might take to optimize their marketing performance. You gotta love anything that reduces the time from sales inquiry to getting the job going and showing the client their first results.

Yslow

It’s important that your pages load quickly, both from a user experience perspective and to ensure that your perceived quality by search engines isn’t adversely affected by a slow-loading script or badly-sized image. The Yslow extension, based on Yahoo!’s guidelines for site performance, gives you a fairly robust assessment in a few seconds about what factors may be affecting page load times, and grades each area so you know where your site performance sits relative to other websites.

GAdebug

If you work with Google Analytics in any sort of advanced way, you will periodically need to check how it’s configured for a certain page, what variables are being passed, and so on. Especially if you are in an agency or consultancy. This little extension comes in handy on sales calls, too, where I can quickly determine how savvy my prospect’s organization is when it comes to their web tracking.

Buffer

I’ve only recently started using Buffer and I’m still only on the free version, but it’s already been useful nearly every day and I will likely be upgrading to include all my social channels, and to get the ability to schedule updates. But even in the free version, Buffer encourages you to update  your social profiles with greater regularity, posting your queue of updates on a pre-determined schedule and even suggesting quotes and tidbits to share if you can’t think of anything. If you frequently struggle with remembering to update your accounts, this could be a big help for you.

So there you have them: the 10 Chrome Extensions that make me a more productive, connected, and informed digital marketer. What are the must-have browser extensions for you? Let us know in the comments.

Posted in technology | Tagged , , , , , , | Leave a comment

Now Hiring: Super-Smart Marketing Analysts

Do you “see” marketing? Where other people may notice catchy slogans or clever copy, are you picturing the crew back at HQ sitting around a conference table, arguing about metrics and goals and how this billboard or that TV ad relates to their online campaigns? Do you see annoying ads on the websites you visit and, in between grumbles, find yourself wondering what their clickthrough rate is?

If so, you might just be the smart marketer we’re looking for.

We’re [meta]marketer, a team of geeky (but sorta cool, we like to think) armchair digital sociologists and marketing data scientists who’ve figured out a way to turn our overly-analytical mindsets into an asset for our clients: by helping them mine their data to learn about their customers, and using those findings to improve their marketing from top to bottom. And bottom to top.

And we need a few more folks like us.

The people we’re looking for, first and foremost, are super-smart. They already have above-average comfort with the more advanced features of Google Analytics (and if they already know SiteCatalyst, that’s a big help, too). They regularly read digital marketing blogs, so they already know a lot about A/B and multi-variate testing, even if their exposure to testing has been minimal. They probably write blogs of their own – no doubt with cheeky opinions about digital stuff, like why QR codes suck, or how Google+ will become the new online infrastructure, or whatever. They probably register domain names for fun. With friends. At bars. And they definitely know what keywords drive traffic to their websites, and probably tweet about the funniest ones.

As far as specific skills or traits we’d love to see: analysis, analysis, analysis. A capacity for true high-level strategy, not just planning. Insatiable curiosity. Knowledge of SEO and what Google ranking factors are. Agility with AdWords and other PPC models. Understanding of landing page optimization.

Yeah, we know: it’s a lot to ask. But hey, like we said, these people are super-smart – they can do all of this before breakfast. (But not necessarily before coffee.)

And we’re hoping they live in Nashville. If not, we’re hoping they want to relocate here. And if not, we’re open to discussing remote work, but honestly, we think you’d have to be, well, not all that smart to not want to live in Nashville, so maybe they’re not the people we’re after anyway. :)

(By the way, we’re all about equal opportunities, but we reserve the right to discriminate against people with negative attitudes. That’s about all.)

What to do next: Email us at jobs@metamarketer.com with an explanation of why this sounds like it’s perfect for you, a link to your completed LinkedIn profile (or you can attach your resume, if you’re old school), and any other links you think we should see that help establish what you know about the Web: your Twitter, your blog, whatever.

Posted in open positions | Tagged , , , , , | Leave a comment

Now Hiring: Project Effectiveness Manager

Be honest: you dream in Gantt charts, don’t you? Hey, we understand. We dream in histograms.

We know being awesomer than most can be a lonely business. That’s why we’re set on assembling a growing group of awesome people so we can work together and keep each other company while we improve the way the business world does marketing.

If you’re the next member of our Team Awesome here at [meta]marketer HQ in downtown Nashville, Tennessee, you’re not just a project manager, you’re also a process optimizer. (Or as we like to say: “optimizizer.”) You help us track and manage our workload, coordinate with our team to plan work and with clients to track progress, and keep the CEO informed and at ease about everything so she can sleep at night. (It’s a long shot, but it’s worth a try.) But the beauty of the role is this: whatever you see that needs improvement, you improve.

Of course we’ve already established that you’re not merely familiar with Gantt charts: you dream in them, complete with dependencies, critical paths, and pretty colors. We like that about you. Ideally you know and love OmniPlan, but if your preference is Microsoft Project or another tool, we can definitely make that work and we’ll listen to you rant about why it’s so much better than other tools and yet why it still sucks. You’re also more than passingly acquainted with resource management, capacity planning, forecasting, risk management, etc.

And what’s most amazing is, you already know how a consulting agency works and in your first few weeks of work, you’ll start noticing right away some ways we can improve how we handle client work, how we capture knowledge internally, how we assign and manage tasks and resources, and how we order lunch. (Hey, we’re open to input about anything.)

It goes without saying that you’re fun to be around, fearless about figuring things out on your own, and organized enough to do something about what you learn. We also admire that you take suggestions for improvement as well as you give them, that you smile often, and that you get our nerdy jokes that combine references to Star Wars, LOLcats, and Jason Fried.

OK, that last bit is admittedly a bit of a pipe dream, we know. But if the rest of this sounds like you, well, we can’t wait to meet you.

(By the way, we’re all about equal opportunities, but we reserve the right to discriminate against people with negative attitudes. That’s about all.)

What to do next: Email us at jobs@metamarketer.com with an explanation of why this sounds like it’s perfect for you, a link to your completed LinkedIn profile (or you can attach your resume, if you’re old school), and any other links you think we should see that help establish what you know about the Web: your Twitter, your blog, whatever.

Come prepared to show us your prettiest Gantt chart. :)

Posted in open positions | Tagged , , | Leave a comment

Building a network stronger than steel and more powerful than a locomotive

A few weeks ago, I agreed to participate in the PodCamp Nashville “Blog Tour,” and ever since, I’ve puzzled over what I could write about PodCamp. Not for lack of material, mind you: I have a somewhat deep and storied connection with the BarCamp and PodCamp unconferences in Nashville, and so, by extension, does [meta]marketer. But any decent writer knows that telling the most interesting part of the story is more important than telling all of the story.

So here’s the part I most want to tell you. The unconference scene in Nashville — meaning both BarCamp Nashville, which takes place in the fall, and PodCamp Nashville, which is coming up this April 14th — have sort of been my secret superpower. I don’t think it’s in any way a stretch to say that my involvement in attending, organizing, shaping, sponsoring, and speaking at both BarCamp Nashville and PodCamp Nashville over the years has been instrumental in providing me with the network and the confidence to launch and grow [meta]marketer.

The unconference idea was interesting to me from the get-go: I attended and live-blogged the first BarCamp Nashville at Exit/In in August 2007, when it was sweltering and miserable outside, and perhaps even more so inside.

Liveblogging

Here’s me live-blogging (which was how we all made short, snarky comments online before Twitter was popular) BarCamp Nashville 2007 for the now-defunct “Music City Bloggers” website, with my buddies Newcastle Brown Ale and Treo 680 on my right side and my other buddy Jim Reams on my left.

I remember feeling really strongly that day that this could be the start of a really important momentum in Nashville. (Of course I was also pretty hammered by 3 PM, so y’know, take that with a grain of salt.) And sure enough, some of the folks I met that day remain central to my network, and some of the people who continue to inspire me to get beyond talking about new things; to get off my ass and get stuff done.

So in March 2009 I got off my ass and launched [meta]marketer. And many of this company’s early associates, referrers, and clients were ‘Campers, both Bar and Pod.

The next tipping point occurred when, while I was serving as the marketing chair for BarCamp Nashville 2009, the crew agreed that the website needed some revamping. I ended up working closely with Josh Oakes and Brad Blackman on sketching out the user experience for the website. We spent considerable time and detail on diagramming how each area of the site should function:

flow-cases of BCN09 website

and what we came up with is still the underlying design for the BarCamp Nashville and PodCamp Nashville websites today:

wiremocks of BCN09 website

A few months later, I offered Josh a role with [meta]marketer, and he has since grown into our Director of Optimization. (We also continue to work with Brad on design projects as they arise, and refer work to him as often as we can.)

There’s really so much more to tell. But what I most want to convey is how integral a role the ‘Camps have played in stringing together this company’s history, and how possible it is that they’ll be a catalyst for you too. If you’ve been wanting to meet more people who are bright, forward thinkers, who aren’t constrained by traditional definitions of technology (after all, the term “geek” can apply to almost anyone in any field), and who may share your hope for a more connected future for Nashville, then, well, this is your place.

So be at Tequila Cowboy (formerly called Cadillac Ranch) on April 14, 2012, or you’ll miss out on one of the best secret superpowers around.

Posted in Nashville | Tagged , , , , | 3 Comments