Now Hiring: Client Happiness Manager

Being passionate about great experiences online would mean nothing if we didn’t do all we could to ensure our clients also have a great experience with us. As we grow, it’s clear that we’ll need someone working with us whose life’s focus is on keeping work moving and keeping our clients happy. (OK, maybe “life’s focus” is a little extreme. But maybe not by much.)

So we’re looking to hire what many agencies might call an “account manager” or a “project manager” or a “traffic cop.” We’re just calling the role “client happiness manager” because we want it to be extremely obvious — to you, to our clients, and to us — what you’re here to do.

We want you to be excited about making [meta]marketer better, so we also want you to have some ideas about developing processes that ensure nothing falls through the cracks. We’d also ask for you to help with some of the day-to-day at [meta]marketer, and you’d help with things like scheduling appointments, following up on phone calls and emails with clients and prospects, and just generally pitching in where needed. You know: just like the CEO does.

Some of the other things you might be doing:

  • nagging project teams for status updates, deliverables, explanations to be used in client communications, etc.
  • nagging staff and freelancers about submitting hours to our time tracking service
  • juggling a lot of different clients, team members, seemingly conflicting priorities, and tasks
  • managing reports on a variety of projects for a variety of clients

In other words, you kind of have to love working in a little bit of craziness; it’s best if you’re someone who naturally thrives by bringing order to chaos.

It’s also going to help if you speak at least a little of the language of SEO, marketing analytics, Web optimization, and so on. You should know your way around Google Analytics at least in passing, and you should be able to talk about some of the fundamentals of the Web, like HTML and CSS, with relative ease. We do want to hear about the blog you set up by yourself, and we’re curious about your thoughts on social media. In other words, you should be genuinely curious about and kind of obsessed with the Web.

This is a full-time salaried position, and we’re not gonna lie: the pay may not be all that great and the workload is probably going to be pretty demanding at first. We’re a start-up, after all. But you’ll be able to get a firm footing in a company that’s in the right place at the right time for a lot of growth and excitement. Long-term, between the experience you’ll get working with us and the opportunity for advancement and greater pay, you’ll do really well if you’ve got the right attitude and you help us achieve great results.

By the way, we’re all about equal opportunities, but we reserve the right to discriminate against people with negative attitudes. That’s about all.

What to do next: Email us at with an explanation of why this sounds like it’s perfect for you, a link to your completed LinkedIn profile (or you can attach your resume, if you’re old school), and any other links you think we should see that help establish what you know about the Web: your Twitter, your blog, whatever.

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  1. Posted March 17, 2010 at 9:04 am | Permalink

    good luck and keep it going: the community needs your expertise!



    ps: nice job description too!

  2. Posted March 22, 2010 at 11:42 am | Permalink

    My thoughts on Social Media. As I didn’t mention it in my book of a response. It has made me keep in touch with people I would have otherwise forgotten. So in that respect, it is great! But it is a very dangerous tool. The ability to broadcast stories/pictures/videos instantly to everyone that you know and there mothers is very scary. And that is coming from someone who isn’t all that into the party scene.

    But as a great man said once, “With great power, comes great responsibility.”