Category Archives: web

Instapaper and the Fuzzy Line Between Web and Mobile Analytics

By Josh Oakes | Published December 3, 2010

while the medium may be the message, the platform is the constraint and visitor goals and behavior will be markedly different in mobile platforms than desktop platforms

Also posted in metrics & analytics, mobile | 4 Comments

User experience fail, Intuit

By Kate O'Neill | Published August 23, 2010

This one’s a little old, but still worth sharing. Intuit released a new version of QuickBooks Online a few weeks back, and while any update to that clunky bit of web app is welcome, trying to use the “upgraded” version came with a free package of frustration. First: The previous version had whined that it [...]

Also posted in customer experience, user experience fail | Tagged , , , | 1 Comment